Last Updated: October 13, 2026
At Jim Fahad Digital, we provide custom video production and software tutorial services.
Jim Fahad Digital is operated by JIM FAHAD DIGITAL LLC, a limited liability company registered in New Mexico, United States (“we,” “us,” or “our”).
Because our services involve project-specific research, planning, recording, editing, and production, cancellation and refund eligibility depend on the project stage, work completed, and agreed project terms.
This policy explains how cancellations and refund requests are handled.
Clients may request cancellation before project work begins.
If no work has been performed and no authorized non-recoverable expenses have been incurred, any advance payment will be fully refunded.
If preliminary work has already been completed or authorized expenses have been incurred, those costs may be deducted from the refundable amount.
Once a project has started, including research, planning, scripting, recording, or editing, payments for work already completed and authorized non-recoverable expenses may remain payable.
If the client cancels an ongoing project, we will review the work completed and determine any eligible refund based on the approved project agreement.
Any prepaid amount exceeding the applicable charges for completed work and authorized non-recoverable expenses will be refunded, subject to the agreed terms and applicable law.
Once a project has been completed and delivered according to the agreed scope, payments for properly completed services are generally non-refundable, except as required by applicable law or the project agreement.
If a client identifies an issue with the delivered work, we encourage them to contact us promptly.
We will review the concern and, where appropriate, provide corrections or revisions within the agreed project scope.
If we are unable to complete an agreed project, we will review the undelivered work and provide any refund due under the project agreement and applicable law.
Clients may request changes to project requirements, schedules, or deliverables.
We will review these requests and communicate any additional costs or timeline adjustments before proceeding.
Significant changes outside the originally agreed scope may require a revised proposal or additional payment.
To request a cancellation or refund, please contact us at:
Email: hello@jimfahaddigital.com
Subject: Cancellation or Refund Request
Please include:
We will review your request based on the project status, applicable agreement, and work completed.
Cancellation requests may be submitted before project completion. Any project-specific deadlines for reporting delivery issues or requesting refunds will be stated in the approved agreement, subject to applicable law.
We aim to acknowledge cancellation and refund requests within 3 business days.
Once a refund is approved, we will process it within 10 business days.
Approved refunds will generally be issued through the original payment method where supported. If that method is unavailable, an appropriate alternative may be arranged.
The time required for refunded funds to appear in the client’s account may vary depending on the bank or payment provider.
Each project may have specific cancellation, payment, and refund conditions outlined in its approved proposal or written agreement.
Those agreed terms will apply to the relevant project, except where mandatory legal requirements provide otherwise.
Nothing in this policy limits any rights or remedies that cannot legally be excluded.
For questions about cancellations, refunds, or our services, please contact:
JIM FAHAD DIGITAL LLC
Registered in New Mexico, United States
Business Operations: Dhaka, Bangladesh
Website: https://jimfahaddigital.com
Email: hello@jimfahaddigital.com